About the Practice - Methodology

The Business Consulting Group Difference

We ask good questions and we listen carefully to what is and is not answered. We use proven consulting methodologies supported by best-of-breed technology to provide systematic solutions. We stand by our work. We do excellent work at a price that is geared for the small and medium sized company. 

We recognize and believe in the business definition of insanity: “Continuing to do the same things and expecting a different outcome.” Change is hard for all of us, but change is critical to improving performance. Knowing what to change and what not to change requires experience and separates the good consultants from the rest of the pack.

Our business consultants have a minimum of 15 years experience identifying and solving business problems. We take a practical approach working with you because we understand that organizations today are resource constrained and must manage competing initiatives. Therefore, we focus performance improvement recommendations on those areas that will have the most significant impact and optimize the return on your investment in change.

Our approach to consulting assuming partnering with your management team to produce lasting change that your company understands and more importantly owns. Nothing fails more predictably than a project “owned” by the consultants. Our depth of experience has taught us to emphasis the core components of success in every project:

• A sense of urgency and top management commitment to the project..
• Creation of a powerful incentive for change.
• Realistically managing expectations of the users and/or process resources.
• Changing the corporate behavior to be aligned with the business’ objectives for improving performance.

We believe there are only three good reasons to ever use an outside consultant:

1. If they can increase the speed in which successful change occurs through focus and commitment.
2. If they have unique skills and methodologies that compliment your team’s skills and increases your odds of successful change.
3. If the change you are trying to promote requires an objectivity that is difficult to receive from an employee regardless of their rank.

In many cases, we can facilitate change with you much faster and at a lower risk than can be achieved with you going it alone. We also work closely with the Business Consulting Group Technology Teams once an overall solution has been identified. This means that the IT component of your performance improvement initiative will deliver business results fast.

Our Business Consulting Services are focused on the areas of operations that are critical to achieving financial performance improvements. Each service offering has the common components of:

• Business Process Improvement: Business processes are the means to transact business. If processes are not changed, performance cannot be improved.
• Effective Use of Technology: Technology is an enabler to make people and business processes more efficient. Effective use of technology helps make change sustainable.
• Leading and Lagging Indicators: If you don’t measure it, you can’t improve it. Performance metrics are the feedback mechanism for achieving financial performance.
• Financially Measurable Change: Change is difficult enough even when you have all the right ingredients. Change without a superior value proposition is ill advised. Focusing on the financial impact of change prioritizes all the competing initiatives facing companies today. This ensures that these change efforts are directed toward those areas that will generate the greatest value.

By integrating these components, you can be confident that investments in change can be lasting and will provide a sufficient financial return.