Business Consulting Services 

Leading and Lagging Performance Metrics

Metrics are simply the means for evaluating company performance. Business Consulting Group subscribes to the adage “that if you don’t measure it, you can’t improve it”. Therefore, in order to effectively manage a business process or initiative companies often focus on past or lagging performance indicators like financial results. But more importantly, companies should also focus on leading indicators of performance like customer perfect order rate. By focusing on leading indicators the organization becomes more proactive in dealing with business issues before they show up in the financial results.

The Business Consulting Group integrates leading and lagging indicators of performance into our consulting engagements. By doing this, we build a lasting foundation of monitoring capability that allows the business to evaluate its progress toward performance improvement.

 

Business Process Improvement - Effective Use of Technology 

 Leading and Lagging Performance Metrics - Financially Measurable Change